Interstyle Ceramics, a major importer of tiles and sanitary wares, struggled with managing inventory and sales across its 8+ showrooms in Nigeria and Ghana. They lacked real-time stock availability information and faced complexities with import/landing cost calculations and multi-currency transactions.
The Challenge
Operating across multiple countries with different currencies and regulatory requirements, Interstyle Ceramics faced significant operational challenges. The company needed to track inventory across numerous showrooms, manage complex import processes including customs duties and landing costs, and provide customers with accurate, real-time product availability information. The existing systems were fragmented, leading to stock discrepancies, delayed customer responses, and inefficient inventory management across locations.
The Solution
Reeltech implemented a robust Trading Solution built on Microsoft Dynamics 365. The system was customized to handle all facets of their retail and distribution business, including multiple warehouse locations, robust warehousing granules, and proper stock classifications. Our solution included specialized modules for import cost calculation, multi-currency management, and real-time inventory synchronization across all locations.
The Implementation
Our team deployed a single, unified database to manage all branches, providing a centralized point of control. We automated the complex landing cost calculation for imports and configured multi-currency features to support their cross-border operations. The implementation included comprehensive staff training, data migration from legacy systems, and integration with existing point-of-sale systems across all showrooms.
The Results
Interstyle Ceramics now has complete, real-time visibility into stock levels across all locations. The sales process is streamlined with a single point of approval, and financial management is simplified. The solution has empowered their teams with the data needed to improve sales and customer satisfaction. Customers can now receive instant, accurate information about product availability across all locations, significantly improving the shopping experience.
